Targeted solutions

Pre-sales service and feasibility study
Feasibility study and projected profits, troubleshooting ideas, proposed configurations and instructions on compatibility with the actual production system: Pedrazzoli gives tangible support to all investment decisions.

Services

  1. Study of the system configuration that best suits the customer’s needs.
  2. Project feasibility.
  3. Integration of machines into new or current production systems.
  4. Budget proposal.
  5. Prototype production.

Tools and pre-production samples
Samples and pre-production runs may be made in order to test the machine’s quality standards and analyse bespoke production solutions and strategies.

After-sales technical service
Throughout the life of the product, Pedrazzoli international engineering network is available to quickly meet any of your needs.

Phone or mail support:
it helps solve minor to moderate damage in real time, it gives assistance with the installation of simple machines and any technical need. Remember always to keep the machine model and serial number on hand.

ON-SITE TECHNICAL SUPPORT:
Pedrazzoli’s team of specialists will give support on the customer’s premises, in co-operation with local technical partners too, for particular needs or complete check-ups of the machine (ensuring safety and functionality standards).

Authorised service network
A wide network of Authorised Technical Service Centres ensure fast and timely support everywhere in the world.

Original spare parts specifically built for Pedrazzoli machines ensure that the original performance, reliability and safety levels, and the value of the machine are kept over time.

Our service engineers are available to detect and install the most appropriate spares, taking the year of production and the configuration of the machine into account (keep the machine model and serial number on hand).

Staff training

Staff training
Training sessions either in the Bassano del Grappa facility or on the customer’s premises are offered to anyone interested in understanding how each machine works. In-depth training sessions about the whole range of products are offered to our authorized dealers, technical service centres, importers, and international partners..

Technical training
Specific training courses for staff are organised so that they may work safely and take full advantage of the features of our products, from starting up the machine to programming duty cycle with all the corresponding adjustments.

Technical sales training
Training courses are offered to the sales network, providing further knowledge about first installation, use, programming and features that make the machine’s use easier from the beginning.